Payment Terms and Refund Policy
Unless otherwise expressly agreed in writing by EduCrack, full payment for participation in a Program is required at the time of registration. In the case of Programs that include a trial window, such trial window shall be made available only after the full payment. During the trial window, upon a request by the Student, and to the satisfaction of EduCrack, EduCrack may choose to refund the Program Fees paid, subject to such charges as may be decided from time to time. Once the trial window has closed, there will be no refund allowed for any reason whatsoever.
It is the sole responsibility of the user enrolling into a Program to check the accuracy of, and evaluate the suitability and relevance of, the Program elected. The enrolment into a Program is non-transferable.
To make payment for any Program or to purchase any services or products offered by EduCrack through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up ("Payment Method"). EduCrack does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case EduCrack’s third-party payment provider stores any such information, EduCrack will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and EduCrack is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.
Failure to pay may result in withdrawal of your access to a Program. Depending on where you transact with us, the type of payment method used and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. EduCrack does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase.
You may cancel your enrolment at any time. No refund will be made once the payment (in part or whole) for a Program has been made. We do not provide refunds for the lack of usage or dissatisfaction.
If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, you may be ineligible for certain features of a product or service during your free trial period.
You shall be entitled to a refund only if EduCrack is unable to deliver your order. For refund requests please email to support@educrack.com within 1 week of the date of purchase. All refunds will be processed on a prorated basis, depending on the service already delivered by EduCrack . Refunds will be done directly to the original payment mode within seven working days of finalization of the claim
Cancellations
As a general rule, all sales made on EduCrack are final and you shall not be entitled to cancel your order once you have received confirmation of the same. EduCrack reserves the sole right to cancel any order as per our discretion in case (i) we are unable to deliver the order in a satisfactory manner and/ or (ii) the user tries to take advantage of the system which violates the Terms of Use. EduCrack will ensure that any communication of cancellation of an order or any applicable refund will be made within a reasonable period of time.
